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Rochen Hosting Review Hot

Editor review: Rock Solid Servers & Support

 
Overall rating: 
 
9.3
Price:
 
8.0
Support:
 
10.0
Features:
 
9.0
Uptime:
 
10.0
Reviewed by Steven Johnson
June 01, 2009
 
Last updated: June 22, 2009
Editor Rating: 9.3 User Rating: 9.1
Rochen Plan Details
Rochen User Reviews

Pros and Cons

Pros Fast Servers
Excellent Support
They know how to host Joomla Sites
Cons Price is a little higher

Complete Review

There is a reason that the main Joomla site is hosted with Rochen (pronounced Rocken. They provide an excellent hosting service.

Rochens server response and uptime has been some of the best that we have seen. We use an uptime monitor (Pingdom) to determine how well the servers perform. They are up and running fast. Rochen does not overload or oversell the servers and with the site that we host with them we were able to see it for ourselves.

The price is higher than other hosting companies but so worth it. It may be $20 to $30 per year more than other companies but the level of site availabiility and service are worth it. What do yo value your time at? now think of the time you have wasted with lower quality tech support. by investing the money into a better hosting company you will come out ahead.

If you are looking for a good host for you next Joomla project you should consider Rochen. They have excellent support, a great attitude, and really know how to host Joomla well.
11 of 13 people found this review helpful.
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Rochen Hosting Plan Details

Plan Details

Plan Name: Starter Plan
Price: $7.95
Disk Space: 300 MB
Data Transfer: 20 GB
Domains Hosted: 1
Hosting Services: Shared HostingVPS HostingDedicated HostingReseller Hosting

About Rochen


Chris Adams founded Rochen, initially a small company, in the year 2000. When the company started Chris has a strong drive towards building Rochen into a huge sophisticated hosting business. Today, Rochen is renowned and trusted due to its superior infrastructure. Rochen certainly has the best technical support as well as hosting experts. Rochen hosts around 15000 websites currently.

Rochen plans

  • Starter Plan $7.95: This is a small plan mainly for the beginners with merge features. However, this is the best plan for beginners in the entire industry. An absolutely free set up of the account to activation is provided.
  • Multiple domain hosting plan selection: This plan consists of three sub plans that enable a choice connecting to individual needs. Each plan provides with 500, 750 and 1000MB space selection. Ranging from $11 to $24, these three plans have similar features except the quantity of each. For instance the first plan has 3 domains, second 4 and the third has 5 domains.


An entire comparison of the plans is given on Rochen website, for customers to make an easy selection.

Rochen joomla features and hosting environment

Rochen ropes in content management software, such as Mambo and Joomla. Joomla is standard to most top- of-the-line companies. Also, it is easily installable by Fantastico present in Rochen’s control panel. Joomla features also contain Ion cube support.
cPanel is also standard to Rochen. It manages databases, emails and files efficiently. phpMyadmin and phppgadmin are present in the never-ending features of Rochen. Databases can also be managed with MYSql.

Customer support

All time assistance is provided at Rochen’s customer support. Your administrative panel also contains, ‘My Rochen’ portal visible at all times. Telephone and email are greatly responded to by qualified and well-trained support team. After all, Rochen is known for great customer support.

Rochen User Reviews

Average user rating from: 2 user(s)

Overall rating: 
 
9.1
Price:
 
7.5   (2)
Support:
 
10.0   (2)
Features:
 
9.5   (2)
Uptime:
 
9.5   (2)
 
Ratings (the higher the better)
Price*
Support*
Features*
Uptime*
Pros and Cons
Comments*
 

Better than others, but has some limitations

Overall rating: 
 
9.3
Price:
 
7.0
Support:
 
10.0
Features:
 
10.0
Uptime:
 
10.0
Reviewed by Rajat Agarwal
February 17, 2010
Comments (0)
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Pros and Cons

Pros Customer support
Technical features
User friendliness
Up-time
Customer forums
Cons Price (It's a hell lot)
Low disk space
Low bandwidth
No other option to pay other than credit-card
Some points in their AUP

I moved out to Rochen in October 2009 after reading and hearing extremely good reviews about them everywhere. Especially the people working on Joomla, they seem to go gaga over Rochen. So, I shifted my 500 UV's/day and 1500 page views/day website to their multiple domain hosting plan 1. That was $11.95 for 500 MB Disk Space, 30 GB Monthly Data Transfer with 3 Domains.

They are pretty good this far. They have this excellent customer support system where you submit a ticket regarding any problem you're facing and they'll give you a reply within 2 hours. It's just very smooth and very fast, their customer support. Also, if there are other issues that are not very important to be submitting a ticket, you could go out to their customer forums, which I find very useful and full of resources. There are tips and tricks in their customer forums, other customers telling you new things about site development and the like.

My site has been with them for almost 5 months now and there has never ever been a downtime. Never once did my website crash or behaved abnormally. They really have what they say "99.99%" up-time.

They provide you with the standard (and even more) technical features and it's pretty easy to get used to them. Unlike most of the hosting companies out there, they give you seamless IonCube loaders and Zend Optimizers which are very important to run some 3rd party extensions on Joomla like jReviews and Virtuemart. I had a tough time with many many hosts manually loading IonCube loaders and not getting it right even then. Kudos to Rochen for this!

However, there are some drawbacks with Rochen as well. First of all, they provide you with very less disk space. You do something on the website and you'll notice the dik space indicator rising each day. So that kind of bothers you all the time. For example, on plan 1 of multiple domain hosting you have like 500 MB and you'd think twice if you want to install other services like phpbb or wordpress along with Joomla because then you may run out of disk space. I have Joomla installed on my website and some 3rd party extensions and already it says I've used 225 MB of disk space. So that is very less.

They have a high price. You could still do out with lower plans like mine ($11.95) but if you need a VPS or a dedicated, I don't think you could stick to Rochen. Their VPS starts at about $150/mo and not giving you much disk space and bandwidth as some other VPS hosts out there. Similarly, their dedicated starts from $500!

Thirdly, they have in their Accepted Usage Policy (AUP) that you can't send more than 100 emails per 10 minutes and more than 1000 emails in 24 hours. That kinda sucks big time! If you have a good mailing list with some thousand of members out their on your joomla website, then they'll suspend your account. If you ask them this, they'll recommend you some lame options like using software that send out mails in batches. This is really annoying!

Finally, they have no option to pay them other than credit-card. It would be better if they included options like paypal and google checkout or at least a debit card along with credit card.

But, lest of these shortcomings, they are a pretty good hosting company for your small joomla website. If you go large then maybe you'd want to move out. But till then, you could stick to these guys and you'd be concentrating on only making your website and not host issues!

4 of 4 people found the following review helpful
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Glad I moved to Rochen

Overall rating: 
 
9.0
Price:
 
8.0
Support:
 
10.0
Features:
 
9.0
Uptime:
 
9.0
Reviewed by Victor
June 04, 2009
Comments (0)
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Pros and Cons

Pros nice user interface
good support

I moved my joomla site to rochen a few weeks ago and I am glad I did. The servers are very reliable and fast.

The cost is a little more but the knowing your site is going to stay up with out issue is worth it.

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